CloudHawk CH403 Hardware Installation Instructions - Trailer Specific

Now that you have received your CH403 CloudHawk hardware tracking units, please review the following document which provides tips and best practices on installing your devices on trailers.

The following details will help ensure that you get the best performance from the hardware.

About the CH403 CloudHawk Tracking Hardware

The following instructions are for installing the CH403 CloudHawk Tracker. The CH403 supports wireless BLE sensors and wired voltage monitoring.

Things to Know Before You Get Started

• The CH403 hardware shipped to you has already been added to your Account.
• For the target vehicle/asset, plan on connecting the CH403 unit to a constant power source. Devices are typically delivered with a battery charge level between 60-100% capacity. If the battery is drained, connect the CloudHawk hardware to a 8 ~ 40V power source (Red = Positive; White = Negative; Black = 2nd Positive) and it will come on-line within a few minutes.
• During installation, the installer has the ability to confirm that the GPS signal level is adequate, especially if hiding the tracker. Instructions below are included on how to complete this test.

How to Access the Installer Portal

CloudHawk has a specifically designed installer portal for designated installers. This portal is completely mobile friendly and allows installers to view information pertinent to hardware health and setup.

You can access the installer portal at: https://installer.mycloudhawk.com
Login credentials will be sent by your admin before installs begin. Alternately, you may receive an email with individual links to each asset. In this case, no login is required, and you may skip the first 3 steps below after clicking the link for the serial number (SN) you are installing.

1. Login to the installer portal using
2. Scroll or search for the SN of the unit being installed.
3. Click on the SN to access the configuration page for that unit.
4. From the configuration page, you can check GPS and Cellular signal levels to confirm the install location will work.
5. We recommend a minimum GPS signal strength of 29+
6. Clicking on the “Asset Name” field will bring you the asset information page, here you can fill-in the asset name and other identifiers.

Installation Steps

1. On most trailer types we recommend installing the CH403 behind the driver side tail light.
   
2. Usually, there is ample space behind the light to accommodate the tracker, and the plastic tail light allows for seamless passage of the GPS signal. Additionally, this location offers convenient access to power sources from both the clearance lights and the ABS test light.
3. Connect the CH403 unit to a two constant power sources.
   1. Red – Clearance Lights (Running Light)
   2. Black – ABS (AUX power) 
   3. White – Negative (Ground)
      
      
4. Use a solder or crimp terminals to connect the wires.
5. Use anti-corrosion grease and shrink tubes with internal adhesive on all connections and unused wires.
6. Now reinstall the tail light to finish the install.

Connecting Wireless Sensors

The first installation step is to configure the sensor in the installer portal:

1. Click “Add new sensor” at the bottom of the configuration page
2. Select the type of sensor you are installing. Be sure the select the “Wireless” version for sensors that have both wired and wireless variants.
3. Click on the Sensor ID field and select the sensor you are installing. You fill find this ID on a white label on the physical sensor. If you have a large number of sensors available in your account, you can use your browser’s Find function (usually Ctrl+F) to locate the correct ID.
4. Fill in the “Name” field. Typically, customers use the location of the sensor as the name. For example, “Front” or “Trailer Door”
5. Click “Save”.